Daisei Taxi Frequently Asked Questions
Updated on August 8, 2026
We have compiled frequently asked questions about Daisei Taxi's reservations, fare estimates, vehicles, sightseeing and airport transfers, etc.
Important Notice
We are planning to revise our taxi fares from October 1, 2026. Details of the new fares will be announced on our website once they are finalized. For information regarding fares after October 1, please contact our staff.
Reservations and Inquiries
Q. Where can I make a reservation, get a price quote, and check availability?
A. You can use three methods: phone, web form, and WhatsApp. Please choose the method that is most convenient for you.
Phone (24-hour AI automated response)
From within Japan: 026-214-5962
From overseas: +81-26-214-5962
Japanese Web Form
https://www.naganostationdaiseitaxi.com/reservation
English Web Form
https://www.naganostationdaiseitaxi.com/en/reservation
WhatsApp
https://wa.me/819035853669
Please note that your reservation is not confirmed at the time of inquiry or submission. A staff member will check availability and price and contact you by phone (if using the phone method), the contact information you provided (if using the web form), or WhatsApp (if using WhatsApp).
Q. Can I call late at night or early in the morning?
A. Yes. The phone number 026-214-5962 is available 24 hours a day via an AI-powered automated response system. From overseas, please call +81-26-214-5962.
Please provide the AI automated response with your desired date of travel, departure time, pick-up location, destination, number of passengers, and whether you have luggage. The AI will not determine an estimated or final fare during the call, nor will it confirm your reservation. After receiving your request, a representative will check availability and fare and contact you by phone.
Q. Can I request a reservation or quote using the web form?
A. Yes. Reservations, fare quotes, availability checks, and other inquiries are all accepted via a common web form.
Japanese Web Form:
https://www.naganostationdaiseitaxi.com/予約
English Web Form:
https://www.naganostationdaiseitaxi.com/en/予約
A representative will review your request and reply to the contact information provided in the form. Submitting the form does not confirm your reservation.
Q. Can I inquire about bookings or quotes via WhatsApp?
A. Yes. Please contact us directly using the following WhatsApp-only link. There is no need to use a web form.
WhatsApp-only number: +81 90-3585-3669
https://wa.me/819035853669
Please include your name, date and time of service, pickup location, destination, number of people, and whether you have luggage in your message. A representative will check availability and pricing and reply via WhatsApp. Sending a message does not guarantee a booking.
Q. Is 026-214-5962 a WhatsApp number?
A. No. 026-214-5962 is a phone-only number. It cannot be used with WhatsApp.
The WhatsApp-only number is +81 90-3585-3669.
Correct link: https://wa.me/819035853669
Q. Can I request a reservation or price quote via email?
A. For reservations, price quotes, and availability checks, please use phone, web form, or WhatsApp. Email is not a designated reservation or quote request form.
Q. Can I confirm a reservation and price solely through Smart Chat?
A. No. Smart Chat is for providing service details and contact information. It cannot guarantee vehicle availability, determine exact prices, or confirm reservations. Please contact us via phone, web form, or WhatsApp.
Q. When is my reservation confirmed?
A. Your reservation is not confirmed at the time of your inquiry via phone, web form, or WhatsApp. It is confirmed when our staff confirms availability, itinerary, and price, and then informs you of the reservation confirmation.
If online payment is required depending on the service, your reservation will be confirmed after payment is completed.
Q. What information is needed for a quote?
A. Please provide the following information:
Date of service
Desired departure time
Pick-up location
Destination
Number of adults and children
Type and number of luggage pieces
Stopovers or places to visit
Round trip (if applicable)
Flight number (if applicable, for airport transfers)
Assistance needed during boarding and alighting (e.g., wheelchair access)
If information is not yet finalized, please provide as much information as you know.
Vehicle, Passenger, and Luggage Information
Q. How many people can ride in the Alphard?
A. Up to 5 people until August 31, 2026, and up to 6 people from September 1, 2026.
Depending on the amount of luggage, we may suggest a different vehicle, multiple vehicles, or a cargo trailer even within the passenger capacity. Please inform us of the number of people and the type and number of luggage pieces when making your reservation.
Q. Can groups of 7 or more people use the service?
A. Yes. We will arrange multiple taxis, jumbo taxis, and large buses depending on the number of people and purpose. Please inform us of the number of people, luggage, and itinerary in advance so we can check vehicle availability.
Q. Can you confirm if adults and children can fit in one vehicle?
A. Yes. Since vehicle capacities vary, please let us know the number of adults, the number and ages of children, and the amount of luggage. We will suggest a vehicle or number of vehicles that can safely accommodate everyone.
Q. Can I specify a vehicle type?
A. If no vehicle type is specified, we will arrange a vehicle based on availability and the number of people. If you wish to specify a vehicle type, such as an Alphard, please let us know when making your reservation. Additional charges may apply for vehicle type specifications.
Q. Can you transport suitcases, skis, golf bags, and bicycles?
A. Yes. For large luggage, we can arrange a cargo trailer by reservation. Please inform us of the type, number, and size of your luggage when making your reservation. Additional charges may apply for the use of a cargo trailer.
Regarding Fees, Payments, and Cancellations
Q. What are the fares after October 1, 2026?
A. We are planning to revise taxi fares from October 1, 2026. Details of the new fares will be announced on our website once they are finalized.
For use after October 1st, we cannot provide an accurate estimate based solely on the currently listed fares. Our staff will confirm your usage date, itinerary, and duration to provide you with a fare estimate. Your reservation is not confirmed at the time of inquiry.
Q. How much does a taxi cost?
A. Current fares until September 30, 2026 include a basic metered fare and a time-based fare for chartered/reserved services.
Basic meter fare: 700 yen for the first 1.18 km
Additional fare: 100 yen for every 215 m
Driving at speeds below 10 km/h: 100 yen for every 1 minute 20 seconds
Charter/Reserved service: 4,300 yen for every 30 minutes
Charter rates may apply for sightseeing, airport transfers, early morning/late night services, and time-specific services. Highway/toll road fees, parking fees, and facility entrance fees are not included. The exact fare will be provided after confirming the departure point, destination, duration of use, and any stops.
Q. Are the destination-specific fares on the website fixed prices?
A. No. The amounts listed on the website are estimates. Fares vary depending on the departure point, destination, stops, duration of use, road conditions, and season. A representative will confirm your itinerary and provide an estimated fare.
Q. What payment methods are available?
A. We accept cash, credit cards, QR code payments, taxi tickets, and online payments. Depending on the service you require, we may ask you to make an online payment in advance. If you have a preferred payment method, please confirm when making your reservation.
Q. What are the cancellation fees?
A. The following cancellation fees apply to cancellations due to customer reasons:
3 to 7 days before the service date: 10% of the scheduled fare
2 days before the service date: 30% of the scheduled fare
The day before the service date: 50% of the scheduled fare
On the day of service: 100% of the scheduled fare
Please contact us as soon as possible if you decide to change or cancel your reservation.
Regarding sightseeing, airport transfers, and care taxi services
Q. Can I consult with you even if I haven't decided on a sightseeing course?
A. Yes. Please let us know your desired date, number of people, departure point, places you'd like to visit, and distances you'd like to walk. Our Togakushi-based driver will propose an itinerary tailored to the season, road conditions, and length of stay.
Q. Can you provide airport transfers?
A. Yes. We offer chartered transfers to Haneda Airport, Narita Airport, and other airports. You can travel directly from your home, hotel, or train station to the airport terminal without transfers.
For a quote, please provide your desired date, departure time, pick-up location, airport, flight number, number of people, and type and number of pieces of luggage. Expressway and toll road fees are separate.
Q. Can I make a reservation for early morning, late night, or specific times?
A. Yes. We accommodate early morning, late night, and specific time requests. Please inquire at least one day in advance. For early morning, late night, and specific time requests, a minimum charter fee of 4,300 yen may apply.
Q. Can I use a wheelchair or stretcher?
A. Yes. We have vehicles that can accommodate wheelchairs and wheelchairs with stretcher functions. When using a stretcher, the passenger capacity is limited to two people.
Please inform us in advance of the assistance required, the type of wheelchair, the number of passengers, and the conditions of the pick-up and drop-off locations. Assistance fees and wheelchair rental fees may apply.
Q. Can I use the service from anywhere?
A. As a general rule, either the pick-up or drop-off location must be within the Hokushin Transportation Area. The Hokushin Transportation Area includes Nagano City, Chikuma City, Sakaki Town, Shinano Town, Iizuna Town, Ogawa Village, etc. If you are unsure whether you can use the service, please let us know your pick-up and drop-off locations.
Notice
This FAQ is based on fares, service details, and Daisei Taxi's booking procedures as of August 8, 2026. Taxi fares are scheduled to be revised from October 1, 2026. Details of the new rates will be posted on our website once they are finalized. Rates, vehicle capacity, and services are subject to change. For the latest information, please contact us by phone, web form, or WhatsApp.